Privacy Policy

This Privacy Policy applies between you, the User of this Website, and Play Lounge City Ltd (“we”, “us”, or “our”), the owner and operator of this Website.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform.

• Personal Data: any information relating to an identified or identifiable individual
• Platform: www.playlounge.city and any associated applications or services
• Data Controller: Play Lounge City Ltd determines how and why your data is processed
• Data Processor: a party that processes data on behalf of a controller

We may collect and process the following categories of personal data:

Information you provide directly

• Name
• Email address
• Telephone number
• Event details and booking enquiries
• Guest list information (including names, RSVP status, and dietary requirements where provided)

Information provided by others

• Guest information submitted by event hosts, corporate clients, or organisers

Technical data

• IP address
• Browser type and version
• Device and operating system
• Usage data (pages visited, interactions, session duration)

Payment data

We do not store full payment card details. Payments are processed securely by third-party providers (e.g. Stripe, Apple Pay, Google Pay), who act as independent data controllers.

We process your data under the following lawful bases:

Contractual necessity

• To facilitate booking enquiries and event requests
• To connect Users with venues

Legitimate interests

• To improve our platform and services
• To analyse user behaviour and platform performance
• To manage relationships with venues and Users

Consent

• To send marketing communications (where you have opted in)

Legal obligation

• To comply with applicable laws and regulatory requirements

Where Users upload or submit guest information (including dietary or medical requirements):

• Play Lounge City Ltd acts as a data facilitator and does not verify or amend such information
• The User (host or organiser) is responsible for ensuring accuracy and obtaining necessary permissions from guests
• We transmit such information to venues or relevant service providers

Venues and third parties are responsible for:

• reviewing and acting on dietary or medical requirements
• ensuring appropriate health and safety compliance

We do not accept responsibility for inaccuracies or failures relating to such information.

We may share your personal data with:

• Venues and service providers – to fulfil booking enquiries and event requests
• Corporate organisers or hosts – where they manage events you are attending
• Service providers – including hosting, analytics, CRM, and communication tools
• Payment processors – for secure transaction handling
• Professional advisers – including legal and financial consultants
• Regulatory authorities – where required by law

We ensure that all third parties respect the security of your data and process it in accordance with applicable laws.

We implement appropriate technical and organisational measures to protect your data, including:

• Secure servers and encryption (SSL)
• Access controls and authentication procedures
• Regular monitoring and security updates

However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary to:

• fulfil the purposes outlined in this policy
• comply with legal and regulatory obligations
• resolve disputes and enforce agreements

Guest and event data may be retained for operational, legal, and analytical purposes.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict processing of your data
• Object to processing based on legitimate interests
• Request data portability

To exercise your rights, contact us at: info@playlounge.city

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

We use cookies to improve your experience on the Platform. These include:

• Strictly necessary cookies – essential for platform functionality
• Analytical cookies – to understand usage (e.g. Google Analytics)
• Functionality cookies – to remember preferences
• Targeting cookies – for marketing and advertising

You can control cookies through your browser settings.

We may use third-party tools and services (e.g. payment providers, analytics tools). These providers may process your data in accordance with their own privacy policies.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• adequacy regulations
• standard contractual clauses

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Play Lounge City Ltd

Email: info@playlounge.city