Terms and Conditions

These terms and conditions (“Terms”) apply between you, the User of this Website (including any sub-domains, unless expressly excluded), and Play Lounge City Ltd (“we”, “us”, or “our”), the owner and operator of this Website.

By using the Website, you agree to be bound by these Terms. If you do not agree, you must stop using the Website immediately.

In these Terms, “User” means any individual or entity accessing or using the Website who is not employed by or engaged as a contractor of Play Lounge City Ltd.

You must be at least 18 years of age to use this Website.

Play Lounge City Ltd operates an online platform that enables Users to discover venues and submit booking enquiries, event requests, and guest information.

We act solely as an intermediary platform connecting Users with independent third-party venues and service providers.

We do not own, manage, operate, or control any venues listed on the Website.

Any booking, enquiry, or event request submitted through the Website constitutes a request only and does not create a legally binding agreement.

A binding agreement is formed only when a booking is confirmed by the relevant venue.

Any contract relating to an event or booking is made directly between the User and the venue. Play Lounge City Ltd is not a party to such agreements.

All services, including but not limited to event hosting, food, beverages, staffing, and venue operations, are provided by third-party venues.

Venues are solely responsible for:

• delivering services
• ensuring compliance with applicable laws and regulations
• health and safety
• fulfilling booking requirements

Users acknowledge that they engage venues at their own risk.

The Website may allow Users to submit guest information, including names, contact details, RSVP status, and dietary or medical requirements.

Users acknowledge and agree that:

• All such information is provided by the User and is not verified, validated, or amended by Play Lounge City Ltd
• Play Lounge City Ltd acts solely as a conduit for transmitting information to venues or relevant third parties
• We do not guarantee the accuracy, completeness, or reliability of any guest information

The User is solely responsible for ensuring that all guest information, including dietary requirements and allergies, is accurate and up to date.

Venues are solely responsible for reviewing, confirming, and accommodating any dietary or medical requirements.

Play Lounge City Ltd shall not be liable for:

• inaccuracies in guest information
• failure by venues to meet dietary requirements
• any loss, damage, injury, or adverse outcome arising from reliance on such information

Payments for bookings may be handled either directly between Users and venues or, where applicable, through Play Lounge City Ltd.

Unless expressly stated otherwise, we are not responsible for:

• payment processing errors
• disputes between Users and venues
• chargebacks or financial claims

Cancellation and refund policies are determined by the relevant venue unless expressly stated otherwise.

Play Lounge City Ltd does not guarantee refunds and is not responsible for enforcing venue-specific policies.

Users agree to:

• provide accurate, complete, and truthful information
• ensure guest information and dietary requirements are correct
• use the Website lawfully and respectfully

We reserve the right to suspend or terminate access where Users:

• submit false or misleading information
• misuse the platform
• engage in abusive, unlawful, or fraudulent behaviour

All content on the Website (excluding User content) is owned by or licensed to Play Lounge City Ltd and is protected by intellectual property laws.

Users may view and use content for personal, non-commercial purposes only.

Users must not reproduce, distribute, or exploit any content without prior written consent.

Users are responsible for any content they submit and warrant that it:

• is lawful and accurate
• does not infringe third-party rights
• does not contain harmful or malicious material

The Website may include links to third-party websites. We do not control or endorse these websites and are not responsible for their content or any resulting loss.

The Website is provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted or error-free access and may modify, suspend, or discontinue any part of the Website at any time.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation

To the fullest extent permitted by law, Play Lounge City Ltd shall not be liable for:

• indirect or consequential losses
• loss of profit, revenue, business, or opportunity
• loss of goodwill or reputation
• any loss arising from venue services or event outcomes
• disputes between Users and venues

You agree to indemnify and hold harmless Play Lounge City Ltd against any claims, losses, liabilities, or expenses arising from:

• your use of the Website
• your breach of these Terms
• your interactions with venues or third parties

Use of the Website is also governed by our Privacy Policy and Cookies Policy.

We may update these Terms from time to time. Continued use of the Website constitutes acceptance of any changes.

You may not transfer your rights under these Terms. We may transfer our rights where this does not affect your rights.

If any provision is found to be invalid, the remaining provisions shall remain in effect.

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Play Lounge City Ltd

Company Number: 15294211

Registered Address:

27 Old Gloucester Street

London

W71N 3AX

Email: info@playlounge.city